Downloadable Documents

Fuel Surcharge Report

November 2024 | Version 1.0

We use reliable, trusted sources such as the AA to establish average UK pump prices for fuel and update our website every month with the latest information. Customers can also check which fuel surcharge level will apply based on the applicable average UK pump prices.

May Bank Holiday 2024 Operating Schedule

May 2024 | Version 1.0

Information on our service availability and opening hours over the bank holiday weekends in May 2024.

August Bank Holiday 2024 Operating Schedule

May 2024 | Version 1.0

Information on our service availability and opening hours over the bank holiday weekend in August 2024.

Christmas and New Year 2024 Operating Schedule

May 2024 | Version 1.0

Information on our service availability and opening hours over Christmas and New Year 2024.

APC Product Guide

May 2023 | Version 1.0

A guide to APC parcel weights and dimensions.

Anti Slavery and Human Trafficking Policy

February 2021 | Version 1.1

We expect everyone working with us or on our behalf to support and uphold the following measures to safeguard against modern slavery.

APC PEX New Horizon Northern Ireland & EU Shipping from 1 Jan 2021

January 2021 | Version 1.0

The deployment on the night of the 30 December provides additional functionality when sending consignments to Northern Ireland in the New Horizon Booking platform and generates the additional documentation required for the Safety and Security-requirements, as set out by HMRC, as a result of Brexit and the Northern Ireland Protocol.

Transit Liability and Restricted Item List

August 2020 | Version 1.0

This page provides a brief overview of the options available for goods in transit liability cover.

A Guide to Proforma Invoices

August 2020 | Version 1.0

A pro-forma invoice must be used when the goods are being supplied free of charge to the consignee - for example gifts or samples. This guide explains what needs to be included.

A Guide to Commercial Invoices

August 2020 | Version 1.0

A commercial invoice must be used when the goods shipped reflect a commercial transaction (i.e. the goods have been purchased by the receiver) and are for permanent export. This guide explains what needs to be included.

COVID-19 Specific Risk Assessment

May 2020 | Version 1.0

APC Manual Order Entry – How to Add Leave Safe Instructions

March 2020 | Version 1.0

How to add leave safe instructions.

APC Importer Application – How to Add Leave Safe Instructions

March 2020 | Version 1.0

How to add leave safe instructions.

APC Bespoke Customer API Integration– How to Add Leave Safe  Instructions

March 2020 | Version 1.0

How to add leave safe instructions.

APC How to Add Leave Safe Instructions - Dataplug Upload

March 2020 | Version 1.0

How to add leave safe instructions.

Anti Corruption and Bribery Policy

June 2019 | Version 2.0

There is no place for bribery and corruption in our business. We don’t tolerate bribery of any kind and we never offer or accept gifts, payments or hospitality to encourage or reward a decision. Find out more.

Domestic and International Conditions of Carriage

June 2016 | Version 1.1

Our terms and conditions.

Environment Policy

June 2019 | Version 1.0

Priority Express Couriers is committed to excellence in our effort to protect and minimise the impact of its activities on the environment.

Privacy Policy

June 2019 | Version 1.0

In this privacy policy we explain how we will use the personal data we collect from you.